eBus Zambia Privacy Policy

Introduction

We Code IT Technology Limited ("We Code IT" or "we") is committed to protecting the privacy of our users. This privacy policy ("Policy") explains how we collect, use, and disclose personal information related to the use of our bus booking application called eBus ("Service").

Collection of Personal Information

2.1. Information you provide to us: When you use the Service, we may collect the following types of personal information:

Account information: When you register for an eBus account, we collect your name, email address, mobile phone number or Google account information, and password. You may also choose to provide additional information, such as your profile picture, date of birth, and gender.
Booking information: When you book a bus ticket using the Service, we collect your name, email address, mobile phone number, and payment information, such as your credit card number or other payment method. We may also collect information about the bus journey, such as the date and time of departure and arrival, the bus company name and contact details, and the seat number.
Feedback and support: When you contact us for support or to provide feedback, we may collect your name, email address, mobile phone number, and any other information you choose to provide.
Marketing communications: If you choose to sign up for our marketing communications, we collect your name and email address to send you information about our Service, such as special offers and promotions.

2.2. Information we collect automatically: When you use the Service, we may automatically collect the following types of personal information:

Location information: We may collect your device's GPS location or IP address to provide location-based services, such as finding nearby bus stations or recommending bus routes. You can disable location sharing in your eBus application settings.
Device information: We may collect information about your device, such as the device model, operating system, and browser type.
Log information: We may collect information about your use of the Service, such as the date and time of access, the pages or screens viewed, and the actions taken. This information helps us diagnose problems, analyze usage patterns, and improve the Service.
Cookies and similar technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Service, such as your preferences, language settings, and login credentials. You can set your browser to block or delete cookies, but this may affect the functionality of the Service.

Use of Personal Information

We use personal information collected through the Service for the following purposes:

To provide the Service: We use your personal information to process bus ticket bookings and payments, and to communicate with you about your bookings, such as sending booking confirmations, reminders, and updates.
To personalize and improve the Service: We use your personal information to tailor the Service to your preferences and needs, such as recommending bus routes, showing relevant offers and promotions, and providing customer support.
To send you marketing communications: We may use your personal information to send you promotional content about the Service, such as special offers, discounts, and surveys. We will only do so with your consent, which you can withdraw at any time.
To comply with legal obligations: We may use your personal information to comply with legal and regulatory requirements, such as tax and accounting obligations, and to prevent fraud and abuse of the Service.

Sharing of Personal Information

We may share your personal information with the following types of third parties:

Service providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processing, customer support,
Sharing of Personal Information We may share personal information collected through the eBus application with the following third parties:

Service providers, such as payment processors and customer service providers, who help us operate the eBus service
Business partners, such as bus companies and travel agencies, who help us provide the eBus service
Law enforcement and government agencies, as required by law or to protect our legal rights

We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention and Security.

We retain personal information collected through the eBus application for as long as necessary to provide the eBus service and fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.

We take reasonable measures to protect the security of personal information collected through the eBus application against unauthorized access, disclosure, or destruction. However, no security measure is perfect or impenetrable, and we cannot guarantee the security of your personal information.

Your Rights and Choices.

You have the following rights and choices regarding your personal information:

You can update or correct your personal information in your eBus account settings
You can opt-out of receiving promotional content from us by using the unsubscribe link in our emails or by contacting us
You can request that we delete your personal information, but we may be required to retain some information for legal or business purposes
You can disable location sharing in your eBus application settings

Changes to this Privacy Policy.

We may update this privacy policy from time to time by posting a new version on our website. If we make material changes, we will provide notice and obtain your consent as required by law.

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at support@wecode-tech.com